Privacy and Data Policy

At Juicy Vegas we take your privacy seriously. This page explains what personal and technical information we collect, how we use it to operate your account and process transactions, and the steps we take to keep your data secure. Our goal is to be clear about how we handle information so you can make informed choices when using our online casino services in Canada.

Types of Data We Collect

We collect several categories of information to provide, maintain and improve our services. These include personal data, technical data and transactional data.

Personal Data

Personal data is the information that identifies you or helps us confirm your identity. Examples include your name, date of birth, address, email, phone number, and government-issued ID when required for account verification (KYC).

Technical Data

Technical data covers information about the device and connection you use. This may include IP address, browser type, device identifiers, operating system, language settings and basic location data. We use this information to keep the site working and secure on desktop and mobile.

Transactional Data

Transactional data relates to your activity on the site. This includes deposits, withdrawals, game and bet history, account balance changes, bonus and promotion activity, and interactions with customer support. Transactional records help with account management, payment processing and dispute resolution.

How We Use Your Information

We use collected information to create and manage your account, process payments, perform identity checks where required, handle support requests, and comply with legal obligations. We also use data to detect and prevent fraud, maintain platform security, and to communicate important account notices.

Data Protection Practices

We implement reasonable administrative, technical and physical measures to protect personal information against unauthorized access and loss. This includes encryption of data in transit using TLS, access controls for staff, and regular security reviews. While no system is completely secure, we take commercially appropriate steps to protect your data.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, support session management, and analyse site usage. Some cookies are essential for account functions, while others help us understand performance and personalise content. You can manage cookie settings through your browser, though disabling certain cookies may affect functionality.

User Rights

Residents of Canada have rights regarding their personal information. You may request access to the personal data we hold about you, ask us to correct inaccurate information, or request deletion where applicable. We will assess requests in line with applicable privacy practices.

Access, Correction and Deletion

To request access, correction or deletion of your personal data, contact our support team. We will verify your identity before making changes. Certain information may be retained as required for legal or accounting reasons even after account closure.

Sharing Information with Third Parties

We may share information with service providers and partners who assist with payments, identity verification, security, hosting and analytics. These parties process data on our behalf under contract. We do not sell personal information to third parties for marketing purposes.

Privacy Policy Updates

We may update this policy from time to time. When changes are material we will provide notice on the site or via your registered contact method. Continued use of our services after notice indicates acceptance of the updated policy.