Juicy Vegas Casino Privacy Policy
At Juicy Vegas we take your privacy seriously. This page explains what information we collect, how we use and protect it, and the choices available to you as a player in Canada. We aim to be clear about account data, game activity, payments and how we keep your personal information secure.
Types of data we collect
Personal data
When you create an account we collect identifying information such as your full name, date of birth, email address, phone number and postal address. We also collect identification documents for verification when required by KYC checks.
Technical data
We collect device and connection information including IP address, browser type, operating system, device identifiers, and location data where permitted. We also record log data about your sessions and activity on the site to maintain account security and service quality.
Transactional data
Transactional records include deposit and withdrawal history, payment card or crypto wallet details when provided, bet and game activity, bonus usage and support interactions. Payment details are handled through third-party payment processors and are retained only as needed to process transactions and comply with legal obligations.
Use of information
We use collected information to operate your account, process payments, run KYC and fraud checks, provide customer support, and comply with legal and regulatory requirements. We also use anonymized or aggregated data for analytics to improve our service. With your consent we may send promotional messages, which you can opt out of at any time.
Data protection practices
We protect your information using industry-standard security measures including encryption in transit, access controls and secure storage. Access to personal data is limited to authorized personnel and trusted service providers who process data on our behalf. We retain information only as long as necessary for the purposes described or to meet legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, session management, analytics and advertising. You can manage cookie preferences through your browser or our cookie settings. Third-party analytics and advertising partners may set their own cookies in accordance with their policies.
User rights
As a user in Canada you have rights to access and correct your personal information, withdraw consent where applicable, and request deletion where we are not required to retain the data for legal or operational reasons. You can also request a copy of certain account records.
Access, correction and deletion
To exercise your rights contact us at [email protected]. We will verify your identity before making changes and will respond within a reasonable time. Some requests may be limited where information is required for fraud prevention, legal compliance or dispute resolution.
Information sharing and third parties
We share data with service providers like payment processors, game providers, hosting and analytics vendors, and with regulators or law enforcement when required. These third parties are bound by contracts that require appropriate safeguards for your information.
Privacy policy updates
We may update this policy from time to time. We will post changes here and notify account holders where required. If you have questions about our privacy practices or JuicyVegas data handling, contact us at [email protected].