Contact our team

The Juicy Vegas support team is available to help with account-related questions, technical concerns, or general feedback. Contact us through live chat, email or phone for fast, practical, friendly assistance with verification, deposits, withdrawals and site features. For payments and billing enquiries, you can also reach the JuicyVegas payments desk. Our team aims to resolve routine issues quickly and guide you through any account or technical steps. We provide bilingual support for French enquiries by email or phone upon request.

Department	Contact
Customer support	[email protected] (live chat 24/7)
General enquiries	[email protected] (email reply within 24 hours)
Affiliate enquiries	[email protected] (response within 48 hours)
Phone	+1 416 582 7491 (calls answered Mon-Fri)
Working hours	Mon-Fri, 09:00-21:00; Sat-Sun, 10:00-18:00

Email assistance

Email is the preferred way to contact us for detailed requests, account-related issues, or any situation requiring documents or explanations. Please send your message to [email protected] and include a clear subject line, your account ID, and up-to-date contact details. Providing full information up front helps our team respond more quickly and avoids unnecessary delays.

Send us a message

Name <label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="6" placeholder="How can we help?" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#ff5a5f;color:#fff;border:none;padding:12px;border-radius:4px;font-weight:600;cursor:pointer;">Send message</button>

We aim to reply within 24 hours. For account or payments help, include your account username and a brief description of the issue.

Response Time

Our support team aims to reply to most inquiries within one business day. Quick questions sent via live chat or email are usually handled the same day, while complex account, KYC or payment issues can take longer as they require verification and third-party checks. We'll keep you updated on progress and provide clear next steps if more time is needed.

Feedback

We welcome your feedback, suggestions, or ideas to help improve the site. Please tell us what works, what doesn’t, or any features you’d like to see added. Every message is reviewed carefully by our team and used to improve the service and the overall user experience for players across Canada. Thanks for helping us get better.