Responsible Gambling Policy

At Juicy Vegas we take player safety seriously and are committed to promoting responsible gambling for all Canadian players. We aim to help you keep play fun and under control by offering clear tools, practical limits, and access to support when you need it.

Player protection principles

We believe in informed, voluntary play. Our approach is to make controls easy to use, to be transparent about options that affect your account, and to respond quickly when players ask for help. We encourage everyone to set limits that match their personal budget and to review activity regularly.

Activity-control tools

You can manage your account directly from the Responsible Gambling section or by contacting support. Available controls include:

• Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
• Session reminders - optional pop-ups that notify you of elapsed time or play duration.
• Reality checks - summaries of recent activity and net loss or win over a chosen period.
• Temporary account breaks - short cooling-off periods to step away from play.

Deposit and loss limits

Players can set deposit limits at any time to control spending. Limits can usually be adjusted through account settings or by contacting customer support, but increases may take effect after a waiting period to avoid impulsive changes. You can also request loss limits or daily stake limits if you prefer to cap net losses or bet sizes.

Time limits and session controls

Time‑based controls help manage play frequency. Use session reminders or automatic logouts to limit uninterrupted play. If you want a longer break, request an account hold or temporary self-exclusion through support.

Self‑exclusion and account closure

Self‑exclusion is available for players who need an extended break. You can choose a temporary exclusion for several months or request permanent self‑exclusion. During self‑exclusion your account is closed to real‑money activity and you will be unable to reopen it until the agreed period ends. To start the process, visit responsible gambling settings or contact support for assistance.

Recognizing signs of problematic behaviour

Watch for warning signs such as:

• Spending more time or money than intended
• Chasing losses by increasing stakes
• Neglecting work, family or other commitments
• Borrowing money or hiding activity

Practical tips for staying in control

Set realistic limits before you play, use deposit caps, schedule regular breaks, and avoid using gambling as a way to cope with stress. Keep track of your activity and review statements to spot changes in behaviour early.

Professional help and support organisations

If you or someone you know needs help, seek professional support. Contact Gamblers Anonymous, local health services, or your provincial or territorial problem gambling helpline for confidential advice. You can also reach out to our support team to activate limits or start self‑exclusion — we will assist without judgement.

Our commitment

JuicyVegas supports safer play by keeping tools visible and responding to requests promptly. If you have questions about any responsible‑gaming feature, contact support and we will help you choose the right options for your situation.